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FAQ


When can I check in and when do I check out?

Checking in is possible from 2 PM onwards, until our closing time at 10 PM. We can try to make a room available before 2 PM, but we cannot guarantee this. Rooms may be booked back to back, and our cleaning staff needs time to put everything back in order before your arrival.
On Tuesday and Wednesday, the hotel is only opened at 5 PM. To check in earlier on these days, you can reach us until 10 PM at +32(0)473/866.355. If you can't get to the hotel before closing time, call us in advance, so we can make arrangements for you.

For the sake of a smooth and organised service, we ask that all departing hotel guests return their key before lunchtime, 12 PM.

Is breakfast included in the room prices?

No, an additional cost of 12 euro per person applies. Packed lunches are also possible, for the same price.
Breakfast is possible every day from 6h30 until 11h30, by reservation only.

How can I pay?

Payment is possible through bank lodgement and cash. We also accept most European debit- and creditcards. Unfortunately we cannot accept payment methods such as American Express or cheques of any kind.

We can create invoices for companies, when a valid VAT-number is provided. The payment deadline is 8 working days after the invoice date. Every booking that is not paid by the company, has to be paid in full at the moment of check-in, and before the start of every requested extension of the booked term.

Can I get a discount?

We employ two types of discounts. For stays spanning a full month, or approaching this, we charge our lowest rates. Contact us for more information, or click the link in the "Our Rooms" page of this website.

We also offer companies a 5% discount on bookings for 4 nights or more. This is only applied to the room prices per night, and does not affect any extras like breakfast.

Is there a laundry service?

Yes. We charge 5 euro per machine load for washing and drying. Ironing is possible as well, for an extra charge determined by the type of clothing.